Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving reasons.
The withdrawal period will expire after 14 days from the day on which you, or a third party indicated by you, other than the carrier, acquires physical possession of the goods.
In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). Our contact details are set out below.
If you use this option, we will notify you of an acknowledgement of receipt of such a withdrawal in a durable medium (for example by email) without delay.
To meet the withdrawal deadline, it is sufficient to send your notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of the withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery charges (excluding additional charges resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make such refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such refund.
You must return the goods or deliver them in person to us or have them collected by an authorised person of us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. This period expires if you return the goods before the expiry of the 14-day period.
We may delay the refund until, we receive the return of the goods or you provide proof that you have returned the goods, whichever comes first.
You will have to bear the direct cost of returning the goods.
You are responsible for any reduction in value of the goods resulting from handling, except as necessary to determine the nature, characteristics and function of the goods.
Please note that there are some legal exceptions to the right of withdrawal and therefore some items cannot be returned or exchanged. We will let you know if this applies in your particular case.